Your Go-To Guide for All Your Inquiries. This section is designed to answer the most common questions clients have about our tutoring services. Whether you’re curious about lesson arrangements, payment procedures, or how to provide feedback, you’ll find detailed information here.
Our mantra, “Quality Lessons, Affordable Excellence,” underscores our commitment to simplifying and streamlining the process of finding the ideal home tutor for your child. Requesting a tutor with us is a quick process, taking less than 2 minutes. Explore the following avenues:
Website: https://hometuition.com.sg/contact/
WhatsApp: +65 90909774 (click here)
Alternatively, send us a prompt email through our contact form at the bottom of the page. Upon receiving your inquiry, our coordinators will reach out to you within 1-12 hours. Take 2 minutes now to submit your request, and we’ll handle the task of finding the perfect tutor for you while you relax.
To simplify, we categorize our tutors into three main groups:
Part-Time Tutors: These are private tutors who teach part-time, often students such as A-level graduates, Diploma students/graduates, or undergraduates. This category also includes part-time tutors who are University graduates or working professionals offering tuition on a part-time basis.
Full-Time Tutors: These tutors engage in teaching as a profession, potentially being university graduates. They usually possess more teaching experience than part-time tutors, tutoring both one-on-one and in tuition centers.
School Teachers: These are current or former school teachers from MOE or private and international schools, typically the most experienced and qualified private tutors, commanding higher tuition rates.
After making a request via our online platforms, our Tuition Coordinators assess your preferences and recommend the best available tutor through WhatsApp. If the assigned tutor doesn’t meet your expectations, you can request a different one. Our Coordinators ensure agreement on lesson details and pricing before confirming the lessons. Once confirmed, we’ll send you lesson details via a confirmation email, and you can prepare for your first lesson.
Certainly! If you have a specific tutor in mind, you can WhatsApp us at +65 90909774 with the tutor’s information. While we have an extensive database, the availability of the requested tutor isn’t guaranteed. Our Coordinators will promptly inform you of availability and suggest similar tutors if needed.
We rigorously assess over 20,000 tutors based on factors like profile completeness, recent job acceptance, track records, and parent reviews. Our system ensures that parents and students are consistently matched with top-tier tutors in Singapore. We take the credibility of tutor profiles seriously, promptly investigating and blacklisting suspicious applications. Clients can request verification of a tutor’s qualifications and identity during the first lesson, enhancing peace of mind.
Lessons are held at a pre-determined location based on your preference, typically your home. If your home is not convenient, you can request an alternative location like the tutor’s home or a public space. The location should be confirmed before lesson confirmation, and any address changes afterward require approval from both parties.
Private tutoring avoids a one-size-fits-all approach. Each tutor has a unique methodology, personality, and teaching style. During the prospecting phase, our coordinators match tutors based on your child’s needs. The first lesson is a ‘getting to know’ phase, and subsequent lessons align with the student’s learning or syllabus. There are no fixed lesson plans, allowing both clients and tutors to discuss and conduct lessons in a way that benefits the student.
Yes, you can postpone lessons with at least 24 hours’ notice, except for special cases like medical emergencies. Postponements for the first lesson must be communicated to Tuition2u via WhatsApp or call at +65 9090 9774. Failure to provide 24-hour notice may incur a compensation fee of 50% of one lesson’s fee for the tutor.
Termination is allowed after the first lesson with at least 24 hours’ notice before the next lesson. Payment for all conducted lessons is required. Late termination (less than 24 hours before the lesson) incurs a charge of 50% of that lesson’s total fee. A binding contract exists after confirming the assignment, and a change of tutor or termination can only occur after the first lesson.
Tutors are discouraged from frequent postponements, but some flexibility is encouraged due to unforeseen circumstances. If you experience issues, communicate with your tutor. If difficulties persist, provide feedback to Tuition2u for a possible tutor replacement.
Tutors are expected to commit to at least 4 weeks of tuition. If they terminate without a valid reason before completing 4 weeks, they won’t receive tuition fees. Tuition fees (50%, plus any applicable taxes) are payable directly to the agency. While Tuition2u can’t force tutors to commit longer, responsible behavior is encouraged.
You can start with one subject and add more later or modify lesson frequency. For any changes, make requests through the agency to keep the tutor accountable. Inform coordinators of any added lessons or changes to schedules, subjects, or clients promptly.
Tuition2u does not set tuition rates. Each tutor determines their own prices based on factors such as qualifications, experience, student level, location, and timing. While we do not dictate rates, our coordinators ensure fair pricing within market rates and negotiate when necessary. Check the latest tuition rates on our platform.
Our services are free for parents and students. Payment is required only for conducted lessons. A portion of the total lesson fees, usually within the first four weeks, serves as Tuition2u’s agency commission. This is deducted directly from the tutor’s fees, with no additional cost to you. To facilitate this, transfer the allocated agency commission (usually 50% of the 1st month fees) directly to Tuition2u. Our Tuition Coordinators will provide full payment details upon lesson confirmation.
The agency commission charged to the tutor is equivalent to 2 weeks of active lessons. Payment is made directly to Tuition2u after a certain number of lessons, following which you pay the tutor directly for subsequent lessons. We offer various payment methods, including credit/debit card, online transfer, cheque, and cash. There are no additional or hidden fees; paying Tuition2u facilitates the agency commission collection. Our Coordinators will provide payment details during your tutor request.
Example:
Client Alex hires Tutor for $60/lesson at 1 lesson per week. The agency commission is $120 (equivalent to 2 lessons). After Tutor conducts two lessons, James transfers $120 to Tuition2u. From the 3rd lesson onwards, she pays Tutor directly. The arrangement is to pay every 4 lessons via bank transfer.
No advance payments are required. All payments are made only after the requisite lessons have been conducted.
There are no contracts or obligations until you agree to engage our tutors. Once an assignment is confirmed, guidelines are in place to ensure a smooth and rewarding experience for both the student and tutor.
For general feedback, email info@hometuition.com.sg. For private feedback about the agency service, email. We value accurate feedback to enhance our service and system.
Unlock the door to a world of tutoring opportunities by completing our Tutor Registration Form. This simple yet comprehensive form is your gateway to connecting with eager students seeking your expertise. Share your qualifications, teaching preferences, and availability, and let us match you with the perfect tutoring assignments.
