Submission of contact details to Tuition2u implies agreement to collect, use, and disclose personal data.
Purposeful usage includes contact for tuition requests, administrative processes, tutor confirmation, and receipt of tuition-related marketing messages.
Withdrawal of consent can be initiated via email at info@hometuition.com.sg
Engagement with a Tuition2u tutor indicates acceptance of the outlined Terms and Conditions.
Formalization occurs upon receipt of a Confirmation Note via WhatsApp/SMS/Email or after the initial tuition lesson.
Tuition2u’s matching services are client-free; commission fees are levied on tutors.
After 2 weeks of lessons, clients pay 2 weeks’ fees to Tuition2u, representing collected commission.
Payment methods include Bank Transfer, PayNow or PayLah.
Subsequent payments are made directly to tutors.
Additional services (extra subjects or teaching siblings) incur commission, charged to the tutor.
In extreme short-term assignments, clients may bear the commission for the tutor, non-exchangeable with the usual case.
Commission doesn’t transfer to the tutor, even if clients take more than the agreed lessons.
Unsatisfied clients may request a tutor change after the first conducted lesson within the initial 4 weeks.
Clients pay for lessons conducted; no further fees are required.
Cancellations before 4 full weeks incur a 50% split of total lesson fees with the tutor.
Tuition2u offers the option for clients to pay tutors directly or request fee transfer.
Cancellations due to tutor reasons may still require payment for conducted lessons, subject to case-by-case consideration.
Agreement to adhere to Tuition2u’s final decisions on such matters is implicit in accepting the Terms & Conditions.
Clients must notify Tuition2u or the tutor at least 4 hours in advance for postponement or cancellation of the first lesson.
Failure to meet this condition results in clients being liable to pay 50% of the 1st lesson fees, compensating the tutor for time, transport costs, and Tuition2u’s services.
Tuition2u understands last-minute emergencies and considers such cases on a case-by-case basis.
Tuition2u may impose a late-payment fee for overdue fees of 1 month or more.
Late-payment fees, after the 1st month’s grace period, amount to $50 per 2 weeks (14 days) of overdue payment.
Administrative fees may be charged based on the resources/time taken to recover the debt, judged on a case-by-case basis.
Late-payment charges begin on the 16th February in the provided example, accumulating until payment.
Tuition2u may file with the Small Claims Tribunal or take legal action for necessary debts.
Clients can request the educational certifications of tutors for authentication.
Tuition2u will forward requested documents if the tutor agrees to share.
Tuition2u is not liable for false information provided by tutors but has internal systems to vet and filter such cases.
In case of fraud discovery, clients can inform Tuition2u for assistance in making a police report.
The tuition schedule is flexible after the first lesson, and future rates may be renegotiated for higher academic levels.
Tuition will be conducted at the client’s provided location unless otherwise arranged or specified.
Attempts to avoid commission payment to Tuition2u are considered illegal, and the company will report and take civil actions against fraudulent actions.
Tuition2u does not guarantee improved academic grades but strives to provide suitable tutors based on client requests and budget.
Clients are liable to pay tuition fees for attended lessons, but services can be canceled if deemed unsatisfactory.
Clients are encouraged to provide feedback on the tutoring experience.
Tuition2u will make every effort to create suitable matches and step in to resolve conflicts if necessary.
Tuition2u holds no legal liability for arising issues and reserves the right to withhold information or deny services unless legally instructed.
Tuition2u reserves the right to amend Terms & Conditions at any time without prior notice to clients.